Privacy Policy for DONG TIEN HOTEL Mobile App

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the DONG TIEN HOTEL mobile application (the "App").

Effective date: 04 January 2026
Legal entity: CÔNG TY CỔ PHẦN PHÁT TRIỂN THƯƠNG MẠI VÀ DỊCH VỤ ĐỒNG TIẾN (DONG TIEN SERVICE AND COMMERCIAL DEVELOPMENT JOINT STOCK COMPANY)
Website: https://dongtienhotel.store

1. Information We Collect

Depending on how you use the App, we may collect the following types of information:

Account and contact information (if applicable), such as your name, phone number, email address and company information.
Booking and reservation information, including room types, check-in/check-out dates, number of guests, special requirements, delivery address and billing details.
Usage data, such as features you use, app screens you visit, and interaction time.
Device and technical information, such as device model, operating system version, language, approximate location (if you grant permission), IP address and app version.

2. How We Use Your Information

We use the collected information to:

Provide and operate the App and our hotel accommodation and hospitality services.
Process and manage bookings, reservations, and service-related requests.
Communicate with you about bookings, support requests or important notifications.
Improve the App's performance, user experience and service quality.
Ensure the security of our systems and prevent fraud or abuse.
Comply with legal obligations under applicable laws and regulations.

3. Legal Bases for Processing

We process your personal data on one or more of the following legal bases:

Your consent, when you grant specific permissions or agree to certain processing.
Contractual necessity, to provide booking, reservation, and customer service you request.
Legitimate interests, such as improving the App, preventing abuse, and ensuring security.
Legal obligations, when we are required to retain or disclose data under applicable law.

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information in the following cases:

With our internal teams and authorized partners solely for the purpose of providing and supporting our hotel accommodation and hospitality services.
With third-party service providers that help us with analytics, hosting, or communication (these providers are required to protect your data and only use it for the contracted purpose).
When required by law, regulation, legal process, or governmental request.
To protect the rights, property, or safety of DONG TIEN HOTEL, our customers, or the public.

5. Third-Party Services and SDKs

The App may integrate third-party services (for example: analytics, crash reporting, or push notifications). These services may collect certain information sent from your device. We encourage you to review the privacy policies of these third parties for more details on their data practices.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, accounting or tax regulations).

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Object to or restrict certain types of processing.
Withdraw your consent at any time (this will not affect processing already carried out based on your prior consent).

You can exercise these rights by contacting us using the details in the "Contact Us" section below.

8. Children's Privacy

The App is not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe that we have collected personal data from a child, please contact us so that we can take appropriate action.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Our primary operations are based in Viet Nam. If your data is transferred to or stored in another country, we will ensure that appropriate safeguards are in place and that such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the App, legal requirements, or our data practices. The updated version will be posted at this URL, and the "Effective date" will be revised accordingly. We recommend that you review this Privacy Policy periodically.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data protection practices, please contact us at:

CÔNG TY CỔ PHẦN PHÁT TRIỂN THƯƠNG MẠI VÀ DỊCH VỤ ĐỒNG TIẾN (DONG TIEN SERVICE AND COMMERCIAL DEVELOPMENT JOINT STOCK COMPANY)

Registered tax address: Số 66 đường Xuân Diệu, Phường Tây Hồ, TP Hà Nội, Việt Nam
Office address: Số 66 đường Xuân Diệu, Phường Tây Hồ, TP Hà Nội, Việt Nam

Phone: (+84) 91 798 0188
Email: info@dongtienhotel.store
Website: https://dongtienhotel.store